Senior Customer Support Representative - new-customer onboarding (Minneapolis, MN)

Westbrook Keystone Banking Services provides everyday banking and small-business lending around Minneapolis, and we need a Senior Customer Support Representative to lead our new-customer onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with fraud alerts. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Minneapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.