Senior Customer Support Representative - new-customer onboarding (Milwaukee, WI)

Rivermark Linden Facilities cleans and maintains buildings for schools, offices and hospitals around Milwaukee, and we need a Senior Customer Support Representative to lead our new-customer onboarding. Our crews keep other people's buildings running and we treat them well. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with contractor visits. Working arrangement • Full-time, Monday to Friday. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.