Senior Customer Support Representative - new-customer onboarding (Memphis, TN)

Northwind Bridge Telecom Group provides broadband and phone service around Memphis. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Memphis. • Applications are reviewed on a rolling basis.