Senior Customer Support Representative - new-customer onboarding (Memphis, TN)

We are growing our team at Nova Ivory Civic Services Associates and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including procurement, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Memphis, with some flexibility after the first few months. • We reply to every applicant.