Senior Customer Support Representative - new-customer onboarding (Memphis, TN)

Bright Oak Transit Planning Group helps transport agencies around Memphis design routes and schedules, and we need a Senior Customer Support Representative to lead our new-customer onboarding. We like people who ride the bus and notice when things do not work. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service alerts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with service alerts. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Memphis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.