Senior Customer Support Representative - new-customer onboarding (Memphis, TN)

Rivermark Summit Financial is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for loan applications, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Resolve billing and account issues, including loan applications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Full-time, on a regular day shift. • On site in Memphis. • We reply to every applicant.