Senior Customer Support Representative - new-customer onboarding (Madison, WI)

We are growing our team at Lumen Glen Banking Services Group and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. We promote from within and train well. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including card disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Madison. • We reply to every applicant.