Senior Customer Support Representative - new-customer onboarding (Louisville, KY)

We are growing our team at Westbrook Granite Markets and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Managers started on the floor. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including store inventory, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with store inventory. Working arrangement • Full-time, Monday to Friday. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.