Senior Customer Support Representative - new-customer onboarding (Little Rock, AR)

We are growing our team at Clearpath Keystone Energy and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. We work closely with regulators and communities. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with usage data. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Little Rock. • We will tell you what to expect at each step of the hiring process.