Senior Customer Support Representative - new-customer onboarding (Little Rock, AR)

Silverline Quarry Environmental Services is an environmental-services company in Little Rock with routes, transfer stations and recycling. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 777 people based in Little Rock. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including landfill records, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with landfill records. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Little Rock, with some flexibility after the first few months. • We reply to every applicant.