Senior Customer Support Representative - new-customer onboarding (Las Vegas, NV)

Clearpath Fern Transit Planning is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for fare systems, and it would suit someone who likes steady, practical work. We like people who ride the bus and notice when things do not work. What you will do • Resolve billing and account issues, including fare systems, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Las Vegas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.