Senior Customer Support Representative - new-customer onboarding (Kansas City, MO)

Nova West Environmental Services is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for landfill records, and it would suit someone who likes steady, practical work. We take pride in clean streets. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including landfill records, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with landfill records. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.