Senior Customer Support Representative - new-customer onboarding (Kansas City, MO)

Greenridge Hollow Arts Center Partners is an arts centre in Kansas City with a full calendar of events, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 139 people based in Kansas City. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Kansas City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.