Senior Customer Support Representative - new-customer onboarding (Jackson, MS)

Rivermark Lakeside Facilities looks after properties across the Jackson region. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 24 people based in Jackson. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including supply orders, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with supply orders. Working arrangement • Full-time, with a steady weekday schedule. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.