Senior Customer Support Representative - new-customer onboarding (Jackson, MS)

Lumen Kestrel Financial is a financial-services company in Jackson. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. Career paths are clear. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.