Senior Customer Support Representative - new-customer onboarding (Jackson, MS)

Highbridge Lakeside Environmental Services is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for recycling loads, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Jackson. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with recycling loads. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.