Senior Customer Support Representative - new-customer onboarding (Indianapolis, IN)

Bright Nest Financial is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for regulatory reports, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Indianapolis. • We reply to every applicant.