Senior Customer Support Representative - new-customer onboarding (Hartford, CT)

Northwind Medical is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for training materials, and it would suit someone who likes steady, practical work. You would join a small organisation of about 39 people based in Hartford. What you will do • Resolve billing and account issues, including training materials, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Hartford. • We reply to every applicant.