Senior Customer Support Representative - new-customer onboarding (Hartford, CT)

We are growing our team at Nova Forge Foods and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 742 people based in Hartford. What you will do • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ingredient orders. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Hartford. • Applications are reviewed on a rolling basis.