Senior Customer Support Representative - new-customer onboarding (Grand Rapids, MI)

We are growing our team at Amberfield Ashton Inspection Services and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Training and certification are paid for. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including test reports, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with test reports. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Grand Rapids. • We reply to every applicant.