Senior Customer Support Representative - new-customer onboarding (Grand Rapids, MI)

Bluepeak Amber Medical Associates designs and makes medical devices in Grand Rapids, and we need a Senior Customer Support Representative to lead our new-customer onboarding. Documentation is part of the craft. What you will do • Resolve billing and account issues, including device records, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Grand Rapids, with some flexibility after the first few months. • We reply to every applicant.