Senior Customer Support Representative - new-customer onboarding (Fresno, CA)

Clearpath Meridian Civic Services works with county and city offices around Fresno, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 882 people based in Fresno. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Fresno. • Applications are reviewed on a rolling basis.