Senior Customer Support Representative - new-customer onboarding (Fresno, CA)

Harborlight Bridge Telecom Partners is a telecommunications provider in Fresno focused on reliable home and business connections, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Fresno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.