Senior Customer Support Representative - new-customer onboarding (Fort Worth, TX)

We are growing our team at Bright Ember Housing and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident services, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with resident services. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Fort Worth. • Applications are reviewed on a rolling basis.