Senior Customer Support Representative - new-customer onboarding (Fort Worth, TX)

Nova Bridge Environmental Services Group is an environmental-services company in Fort Worth with routes, transfer stations and recycling, and we need a Senior Customer Support Representative to lead our new-customer onboarding. We take pride in clean streets. What you will do • Resolve billing and account issues, including collection routes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with collection routes. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Fort Worth, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.