Senior Customer Support Representative - new-customer onboarding (Fort Worth, TX)

Greenridge Nest Markets Group operates grocery and general-merchandise stores around Fort Worth. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. We are friendly and busy, especially on weekends. What you will do • Resolve billing and account issues, including pricing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.