Senior Customer Support Representative - new-customer onboarding (Fort Worth, TX)

Cedar Maple Housing Group is a nonprofit housing provider in Fort Worth, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including repair requests, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Fort Worth. • Applications are reviewed on a rolling basis.