Senior Customer Support Representative - new-customer onboarding (Fort Worth, TX)

Bright Ashton Telecom is a telecommunications provider in Fort Worth focused on reliable home and business connections, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 740 people based in Fort Worth. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.