Senior Customer Support Representative - new-customer onboarding (Des Moines, IA)

Foxglove Loom Property Management is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for rent collection, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Des Moines. What you will do • Resolve billing and account issues, including rent collection, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Des Moines. • Applications are reviewed on a rolling basis.