Senior Customer Support Representative - new-customer onboarding (Denver, CO)

We are growing our team at Highbridge Energy and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including service connections, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.