Senior Customer Support Representative - new-customer onboarding (Colorado Springs, CO)

We are growing our team at Ironwood Summit Financial Group and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 66 people based in Colorado Springs. What you will do • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Colorado Springs, with some flexibility after the first few months. • We reply to every applicant.