Senior Customer Support Representative - new-customer onboarding (Cleveland, OH)

We are growing our team at Greenridge Fern Energy and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Safety comes first on every shift. What you will do • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Cleveland. • We reply to every applicant.