Senior Customer Support Representative - new-customer onboarding (Cleveland, OH)

Rivermark Field Medical is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for complaint handling, and it would suit someone who likes steady, practical work. You would join a small organisation of about 120 people based in Cleveland. What you will do • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Cleveland, with some flexibility after the first few months. • We reply to every applicant.