Senior Customer Support Representative - new-customer onboarding (Charlotte, NC)

Westbrook Glen Energy is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for hardship programmes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Charlotte. • Applications are reviewed on a rolling basis.