Senior Customer Support Representative - new-customer onboarding (Buffalo, NY)

Westbrook Yarrow Arts Center is a cultural organisation in Buffalo presenting exhibitions and performances, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 241 people based in Buffalo. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Buffalo, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.