Senior Customer Support Representative - new-customer onboarding (Boston, MA)

Greenridge Ashton Inspection Services Group is an inspection company in Boston with field technicians and lab staff. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including scheduling, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Boston. • We reply to every applicant.