Senior Customer Support Representative - new-customer onboarding (Boston, MA)

Bright Field Water Authority is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for pipe repairs, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Boston. • We will tell you what to expect at each step of the hiring process.