Senior Customer Support Representative - new-customer onboarding (Boise, ID)

Greenridge Ashton Facilities cleans and maintains buildings for schools, offices and hospitals around Boise, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including supply orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with supply orders. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Boise, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.