Senior Customer Support Representative - new-customer onboarding (Birmingham, AL)

Bright Wren Transit Planning plans bus and rail service for cities around Birmingham, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Birmingham. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including survey data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with survey data. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Birmingham, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.