Senior Customer Support Representative - new-customer onboarding (Austin, TX)

We are growing our team at Highbridge Vista Press and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Many of us have been here for ten years or more. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including proofing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with proofing. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Austin. • Applications are reviewed on a rolling basis.