Senior Customer Support Representative - new-customer onboarding (Austin, TX)

Rivermark Ivory Transit Planning plans bus and rail service for cities around Austin. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service alerts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service alerts. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Austin, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.