Senior Customer Support Representative - new-customer onboarding (Austin, TX)

Redstone Yarrow Facilities cleans and maintains buildings for schools, offices and hospitals around Austin. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. Clear communication between supervisors and crews matters. What you will do • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with safety inspections. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Austin. • Applications are reviewed on a rolling basis.