Senior Customer Support Representative - new-customer onboarding (Albuquerque, NM)

We are growing our team at Bright Beacon Housing Group and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 916 people based in Albuquerque. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including repair requests, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Full-time, with a steady weekday schedule. • On site in Albuquerque. • Applications are reviewed on a rolling basis.