Senior Customer Support Representative - escalations (Tulsa, OK)

Silverline Meadow Housing Group provides affordable homes and support services around Tulsa, and we need a Senior Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in Tulsa. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with waiting lists. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Tulsa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.