Senior Customer Support Representative - escalations (Tulsa, OK)

Greenridge River Water Authority Group is looking for a Senior Customer Support Representative. The job centres on escalations for treatment plant data, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Tulsa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.