Senior Customer Support Representative - escalations (Tucson, AZ)

Clearpath Pine Water Authority operates treatment plants and pipelines around Tucson. We are hiring a Senior Customer Support Representative to take on escalations. You would join a small organisation of about 197 people based in Tucson. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Tucson. • Applications are reviewed on a rolling basis.