Senior Customer Support Representative - escalations (Tucson, AZ)

Clearpath Quill Legal Group is a Tucson practice with attorneys, paralegals and client-service staff, and we need a Senior Customer Support Representative to lead our escalations. You would join a small organisation of about 34 people based in Tucson. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including document review, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with document review. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Tucson. • We reply to every applicant.