Senior Customer Support Representative - escalations (Tucson, AZ)

We are growing our team at Bright Glen Foods and adding a Senior Customer Support Representative whose main responsibility will be escalations. Shifts are steady and overtime is planned. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer specifications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with customer specifications. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Tucson. • Applications are reviewed on a rolling basis.