Senior Customer Support Representative - escalations (Tucson, AZ)

Bright Stone Transit Planning Group plans bus and rail service for cities around Tucson, and we need a Senior Customer Support Representative to lead our escalations. We value plain explanations. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including survey data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Tucson. • We reply to every applicant.