Senior Customer Support Representative - escalations (Tucson, AZ)

Clearpath Cedar Civic Services is looking for a Senior Customer Support Representative. The job centres on escalations for permits, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Tucson. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including permits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Tucson. • Applications are reviewed on a rolling basis.